Shipping & Delivery
The impact of COVID-19 has had a major roll on affect to the postal industry. For all Academy Brand shoppers we ask for your patience during this time and to allow extra time for delivery for Standard and Express Shipments.
Domestic - Australia Post advise to allow another 3 business days from the estimated time of arrival.
International - With limited flights out of Australia an estimated time frame is not currently available. International shipments are backlogged with processing delays and awaiting dispatch.
July 2020 Warehouse Move
Academy Brand is on the move, a Warehouse move and there may be slight disruptions to online orders during July 2020. Online processing times may take up to 3 business days before dispatch. We will endeavour to communicate any dispatch delays.
Delivery In Australia
Free standard delivery on all orders $99 and over within Australia. All orders under $99 will be charged a flat fee of $10. Australian and International orders ship from our distribution centre in Yennora, Australia. Please take care to ensure your full address is listed to avoid any delays.
Standard Domestic Shipping
Domestic orders are shipped via Australia Post and Couriers Please once despatched we estimate delivery times of:
Sydney, Melbourne and Brisbane: 1-3 business days
Adelaide: 2-4 business days
Perth, NT & Tasmania: 5-7 business days
Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days (Remote regional areas can take longer for delivery)
Please note during sale/promotional periods processing time can take up to 2 business days.
Express Domestic Shipping
Due to a Warehouse Move July 2020 Express Shipping is currently suspended. If you are in a rush for your order please reach out to email@example.com
PO Boxes & Parcel Lockers
All orders shipped to a PO Box or Parcel Locker will be shipped via Australia Post Standard or Express.
Authority To Leave
The Academy Brand holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so.
We ship Internationally via eParcel International Express (Australia Post)
Please note, ALL international shipments are experiencing severe delays due to the impact of COVID-19. With limited flights out of Australia and an uplift of parcels being shipped internationally, Australia Post are facing a backlog & processing delays. We ask for you patience and understanding during this time.
New Zealand: $15 flat rate
Asia / USA: $25 flat rate
UK / Europe: $25 flat rate
Once despatched, we estimate delivery times of:
New Zealand - 3-5 working days (expect delays)
USA/Canada - 7-12 working days (expect delays)
UK - 5-7 working days (expect delays)
Europe - 7-12 working days (expect delays)
Asia - 4-7 working days (expect delays)
Please note the above times are based upon Metro Areas, Rural locations may take longer.
Please email firstname.lastname@example.org if you encounter any issues.
Please note once your parcel arrives at the destination country Australia Post will hand this over to the Local Postal Service for delivery. You can track this shipment by using your Aus Post Tracking ID. Place this into the online tracking portal of your countries local postal service.
International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient. The Academy Brand can not predict what these charges may be, we recommend contacting your local customs office to find out the exact details. We strongly suggest selecting a business address that is occupied between the hours of 9am - 5pm Monday to Friday as your nominated delivery address. The Academy Brand holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so.