Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept your return. Full priced items can be returned within 30 days of arrival for a return or exchange. Merchandise must be unworn, unwashed, and in its original condition with all tags attached.
In Store Returns
Online Orders can be returned to an Academy Brand Store (excluding David Jones) for an exchange or refund. Customers are advised to bring along their proof of purchase. Please note, Afterpay orders can not be refunded in stores, exchange or store credits only.
The Returns and Exchanges form must be filled out correctly and clearly. You can download the form here if you didn't receive one or contact Customer Care:
Academy Brand Returns Form: DOWNLOAD HERE
Customers are responsible for shipping & handling charges for posting items back to us. It is recommended to use a prepaid postal service.
We will credit your original method of payment, excluding shipping charges and sales tax on shipping charges (unless goods are defective or not as ordered). Please allow up to 7 days for your item to be processed.
To return merchandise for a refund, please send by registered mail to: The Academy Brand, A6, 85 Dunning Avenue, Rosebery, 2018
If you would like to make an exchange please fill out our Returns & Exchanges form with your requests. Please enquire about online store credits.
We do not refund on sale items, outlet or discounted items during promotional periods (unless faulty), so please choose carefully. We will happily exchange the item for something of the same value.
Returns with Afterpay
If you have purchased with Afterpay we will happily accept your return. The payment plan will be cancelled if we receive your return before the first instalment is due. – This means you will not have to pay a thing.
If the first instalment has already been made when you return the items back to us we can cancel the rest of your payment plan and refund the initial payments you have made.
If you wish to return certain products from your order, we will remove these items from your payment plan. The original payment instalments will remain the same however the final payments will be less or cancelled depending on the return amount. You can log into your Afterpay account at any time to review your payment status.
Please contact our customer care team at firstname.lastname@example.org if you have encountered a faulty item. Please include clear photos of the damaged product and proof of purchase.
If your item is deemed faulty, the Academy Brand will do its best to replace the item or issue a refund. The Academy Brand will provide you with a return shipment label if the item is deemed faulty.
Please note all faulty items purchased outside of the Academy Brand must be reported and returned to the same store. This is due to different returns and faulty procedures.